Our promise
Each piece should arrive in perfect condition. If it does not, we will make it right.
Damaged or defective items
If your print arrives damaged or defective, contact us within 30 days of delivery. We will send a free reprint or issue a full refund, whichever you prefer.
How to request a replacement
- Email slowrevealart@gmail.com within 30 days of delivery.
- Include your order number.
- Attach clear photos of the damage or defect, and of the packaging.
You do not need to send the damaged piece back. Once we have reviewed your photos, we will arrange your reprint or refund at no cost to you.
Made-to-order items
Because every print is made specifically for you, we do not accept returns for change of mind or incorrect size selection. This includes custom pieces. If you are unsure about a size, write to us before you order and we will gladly help.
Lost parcels
If tracking shows no movement or your order has not arrived, contact us. If a parcel is confirmed lost in transit, we will send a free reprint or a full refund. Please double-check your shipping address at checkout, as we cannot be responsible for parcels sent to an incorrect address provided at checkout.
Refunds
Approved refunds go back to the original payment method. We process them within 5 business days of approval; your bank or card provider may take a few more days to show the credit. Prices and refunds are in Canadian dollars (CAD).